How can I reset my forgotten password?
Use the "forgot your password" link on the Sign In page. Enter your email address, and you'll receive an email to reset your password.
How do I place an order on Farfetch?
Browse by category, brand, or search for specific items. Add the chosen items to your shopping bag, and proceed to checkout as a guest or account holder. Provide your delivery, address, and payment details to place your order.
Can I track my order after placing it?
Yes, once your order is confirmed, tracking details are provided via email. You can also track your order through the Orders & Returns section in your account.
What is the returns policy?
Items can be returned within 30 days of delivery, excluding delivery costs. Ensure that the items are unworn, undamaged, and include all original packaging to qualify for a refund.
Does Farfetch ship internationally?
Yes, Farfetch ships to many countries worldwide, and delivery options are shown at checkout.
What payment methods are accepted on Farfetch?
Farfetch accepts major credit cards, PayPal, Apple Pay, Klarna, and other secure payment options.
Are the products on Farfetch authentic?
Yes, all items are guaranteed authentic and come directly from partner boutiques and brands.
Can I cancel my order after placing it?
Orders can only be cancelled within a short time frame before processing begins, so act quickly.
Does Farfetch offer gift cards?
Yes, digital gift cards are available and can be used to purchase items on the website.
How do I contact Farfetch customer service?
Customer service is available by phone, email, or live chat through the Farfetch website.