What is Foodpanda's refund policy?
If you cancel before the vendor accepts your order, you are eligible for a refund. If the order is cancelled after the vendor accepts it, no refund will be issued. For cash-on-delivery orders, cancelling after acceptance will remove this payment option from your account.
What is Foodpanda's cancellation policy?
You can cancel your order if the vendor has not accepted it. Contact customer service immediately using the in-app chat. If the delivery partner cannot reach you within 10 minutes, your order may be cancelled.
Do Foodpanda credits expire?
Yes, Foodpanda credits expire one month after the date of purchase. Ensure you use them within this time frame.
Do Foodpanda credits expire?
Yes, Foodpanda credits expire one month after the date of purchase. Ensure you use them within this time frame.
Is order pick-up available on Foodpanda?
Yes, order pick-up is available at many restaurants on Foodpanda. The confirmation email includes details like the pick-up time. The vendor will hold your order for 20 minutes from the pick-up time, so collect it promptly.
Can I contact the driver after placing my Foodpanda order?
Yes, once your order is confirmed, you can easily contact the driver. You should using the 'Contact my rider' tab on the Foodpanda app.
How long does Foodpanda delivery take?
The delivery time varies depending on the restaurant and the distance from your address. After your order is confirmed, you can check the estimated delivery time on the Foodpanda website.
