How can a product be returned for a refund or replacement?
Submit a return request online, by phone, or by email. The seller provides a service number and instructions. Pack the item with original accessories and documents. Arrange collection with the logistics partner. Track your return using the given code.
What is the return period for most products?
Most products can be returned for a refund within seven days of delivery. Replacement requests can be made within fifteen days, depending on the product's condition. Major home appliances and TVs are not eligible for change of mind returns.
Are there any items not eligible for return or replacement?
Products past the return period, used consumables, and those showing physical damage from misuse cannot be returned. Items missing original packaging or sold as bundles must meet extra requirements. For full details, check the return policy.
How is a product picked up for a return?
After the return request is approved, pack the product with the tracking number and invoice. The logistics provider will collect the item at the chosen address. Collection usually happens within two business days.
Who pays for return shipping?
Return costs are covered if using the seller’s designated logistics partner. Returns sent through other companies are the customer’s responsibility. Always follow the return instructions for free shipping.
How long does a refund take to process?
Refunds are issued within 14 days of receiving the returned product. The amount is sent to the original payment method. If a replacement is chosen, a new product is shipped after approval.
What if items are damaged, missing, or incorrect in a parcel?
Check parcels for damage before signing upon delivery. If something is wrong, contact customer service quickly by phone or email. Keep all packaging and documents for easier support.
What is the delivery time for orders?
Standard delivery takes 2–5 business days in West Malaysia and 4–8 days in East Malaysia. Large items may take longer. Delays can happen due to weather, customs, or other issues.
Is free delivery offered for all orders?
Free delivery is available for orders over MYR 30. Orders below this amount incur a MYR 5 fee. Delivery is limited to addresses within Malaysia.
Can delivery details be changed after placing an order?
Contact customer service to update your delivery address or contact information. Changes must be made before the order ships. Always double-check your details before completing your purchase.