What should customers do if they find a defect in their Photobook order?
Customers should contact Customer Support within 30 days of receiving the item if a defect is found in a Photobook order. Photobook will arrange a replacement if the defect is due to production errors or shipping damage. Defects reported after 30 days cannot be addressed.
How can customers qualify for free shipping at Photobook?
To qualify for free shipping at Photobook, customers must meet a specified qualifying amount, which is calculated after applying promotions or voucher codes. Voucher payments do not count toward this amount.
How fast is Super Rush shipping at Photobook ?
Super Rush shipping at Photobook typically delivers in 3 to 5 business days, though this can vary by location and peak seasons. Tracking is included, with deliveries managed by DHL eCommerce or a comparable service. PO Box deliveries are not available.
What is the delivery time for Premium Express shipping?
Premium Express shipping at Photobook takes an average of 4 to 7 business days for production and delivery. Tracking is provided, and deliveries are handled by DHL eCommerce or a similar service. PO Box deliveries are not possible with this option.
How long does Standard shipping take at Photobook ?
Standard shipping at Photobook usually takes 5 to 8 business days for production and delivery. This timeframe may vary depending on location and peak seasons. Tracking is included, and deliveries are typically managed by Flash Express. PO Box deliveries are not available.
How does Photobook track shipments?
Photobook tracks all shipments from its production hubs, ensuring full transparency during delivery. If tracking updates are not provided as promised, customers may qualify for a shipping fee refund.