How can I track my Selfridges order?
To track your order, sign into your Selfridges account. Access the order tracking feature to monitor your delivery’s progress.
What is Selfridges' return policy?
Selfridges allow returns within 14 days for items in their original condition. Refunds are processed within five days of receipt.
What are the benefits of the Selfridges+ membership?
The Selfridges+ membership provides unlimited global deliveries and a luxurious shopping experience, both online and in-store.
How can I request gift-wrapping for my Selfridges purchase?
Gift-wrapping can be requested during the checkout process, either in-store or online through the Selfridges website.
When will a Click & Collect order be ready?
Orders placed before 10pm may be available for collection from 12pm the next day. Customers can also choose a collection date up to seven days after placing the order. A ‘Ready to Collect’ email will confirm when the order is ready.
What are the collection times for Click & Collect orders?
Click & Collect orders can be collected during regular store hours. If an order needs to be transferred from another location, collection will be offered within three working days instead.
Can the delivery address be changed after an order is confirmed?
Once an order is confirmed, the delivery address cannot be changed. Customers can cancel the order and place a new one with the correct details. If the parcel has already been sent, the courier will send tracking information. Sometimes, customers can make delivery changes directly with the courier.
Is a signature required upon delivery?
Yes, carriers may ask for a signature when delivering parcels. Customers should check the Delivery page for more details about delivery procedures.
Is it necessary to create an account before ordering?
Creating an account is optional. Shoppers can use guest checkout to complete their purchase. However, having an account speeds up the process and provides access to order history, saved payment details, and the ability to create a wish list.
Can personalised products be bought without personalisation?
Yes, some personalised products can be ordered without any customisation. Customers can simply leave the message field blank and add the item to their shopping bag.