Can I cancel an order on StockX?
No, orders cannot be cancelled due to StockX’s cancellation policy. Contact customer service for further details.
What is StockX’s return policy?
StockX has a strict no-return or exchange policy. Ensure all details are reviewed before completing any transaction.
How long does shipping take on StockX?
Orders typically arrive within 7 to 12 business days after purchase. Shipping times may vary based on location and item type.
What affects shipping costs on StockX?
Shipping costs depend on item price, size, type, delivery destination, and carrier pricing.
How does StockX verify product authenticity?
Every eligible product is inspected by StockX's verification team before it is sent to the buyer. The verification process checks that the item matches the listing and meets the marketplace's authenticity standards before shipment.
What is the StockX Buyer Promise?
The StockX Buyer Promise protects customers if they receive the wrong item or if a product is incorrectly verified. Buyers should submit a support request within the required timeframe, and eligible claims are reviewed for an appropriate resolution.
How long does it take for a return to be processed?
After the returned item reaches the StockX facility, processing generally takes a minimum of 3 to 5 working days. Once the inspection has been completed, eligible refunds are processed according to the applicable policy.
What happens if an incorrect or damaged item is delivered?
Customers should submit a Buyer Promise Support Request as soon as possible after receiving the order. Eligible claims for incorrect, damaged, or improperly verified products are reviewed by the StockX support team.
Can customers resell an item purchased from StockX?
Yes. Customers can list eligible products for resale through the StockX marketplace after receiving them. Certain eligible items may also qualify for the platform's No Fee Resale programme, subject to the applicable terms.
How can I sell items on StockX from Singapore?
Create a verified account on the StockX website or app. Enter item details and send the item after the sale for authentication and payment.