Can an order be cancelled after it has been placed at Charles & Keith?
Once an order is placed, cancellation is not possible. However, items can be returned within 30 days if needed. This return policy allows flexibility in case of changes.
How can an order be tracked after purchasing from Charles & Keith?
To track an order, sign in to your Charles & Keith account and navigate to ‘My Purchases & Returns’ under ‘My Account’. Locate the order number to see its status. Alternatively, use the order confirmation email for tracking details.
What happens after a returned item is received by Charles & Keith?
After receiving the returned item, a quality assurance check is conducted to ensure it meets the return policy. Once approved, the refund is processed within 14 business days. A confirmation email is sent once the refund is completed.
What are the delivery options and costs for Charles & Keith's orders in Malaysia?
Free standard delivery is available for orders over RM250, while orders below this amount incur a RM30 shipping charge. Express delivery is offered at RM50, with delivery within 2-4 working days. Standard delivery typically arrives in 4-6 working days.
How long does it take to receive a refund from Charles & Keith ?
Refunds are typically processed within 7 days, but during the sales period, it may take up to 21 days to appear in your account. The timing depends on processing periods and demand.
Can I shop on Charles & Keith using my mobile phone?
Yes, the Charles & Keith website can be accessed on mobile devices for easy shopping. Customers can browse products, place orders and manage their account from their phone.
Does Charles & Keith offer gift cards?
Charles & Keith may offer gift cards or similar gifting options depending on the market. Check the Malaysia website to see what gifting choices are currently available.
Can I change my delivery address after placing an order?
Delivery details may not be editable once an order has been confirmed and processed. Customers should check the shipping address carefully before completing payment.
What should I do if I receive a damaged Charles & Keith item?
Contact Charles & Keith customer service as soon as possible if your item arrives damaged or faulty. Keep the product, packaging and order details ready so the team can review the issue.
Do I need an account to shop at Charles & Keith?
You may be able to shop without creating an account depending on the checkout options available. Having an account can make it easier to view your purchases and manage future orders.