What is the return policy on Yoox if an order cannot be cancelled?
Yoox understands customer concerns and offers a reliable return policy. However, cancellations are not permitted once an order has been placed. This policy ensures that orders are processed and fulfilled efficiently.
How can the status of a Yoox order be tracked?
To track an order, sign in to your Yoox account and visit the "Track Your Order" section. Enter your order number in the designated box and click "Find Order". This will provide the current status and details of your order.
How can a return be processed on Yoox?
To initiate a return, visit Yoox and locate the “Return Form.” Complete the Returns Invoice with five copies and include them with the parcel. Attach the return label to the package and send it back.
How long does it take to receive a refund after returning an item to Yoox?
Refunds are processed using the original payment method within 3-7 working days after the return is made. Customers must follow the Yoox return policy to ensure a smooth process. The refund will appear in the bank or PayPal account used for the purchase.
What are the delivery options available for Yoox orders in Malaysia?
Yoox offers standard home delivery with trackable service for all orders. An Express Delivery option is also available for RM107.69, ensuring overseas shipping within 3-6 working days. Customers can enjoy timely delivery of premium products at competitive prices.
How can I find my correct size?
A size guide is available for women, men, and children in different categories. The guide includes clothing, shoes, underwear, accessories, and more. Each product page also offers details on fit, style, fabric, and cut. If an item has a different fit than standard sizing, this will be clearly stated.
How are different garments measured?
Outerwear and tops are measured from the collar seam down the back. Dresses are measured from the top edge or strap to the hem. Trousers are measured along the outside and inside seams. Shoes, belts, bags, and glasses all have specific measuring points to ensure accurate sizing.
Where can I view my order status?
Customers can check the status of their orders in the My Orders section when registered. For guest orders, the Follow Your Order page requires the order number from the confirmation email. Details are usually updated within minutes of purchase. Both options show purchased items and their current delivery progress.
How long does delivery usually take?
Express delivery typically takes between three and nine business days. The cost appears at checkout, and free delivery is available for orders over US$300. Local duties and taxes are included in the total amount. No extra fees are needed when receiving the package.
What should I do if my order is late?
First, check the delivery status in the My Orders section or on the Follow Your Order page. Make sure the delivery address entered at checkout is correct. If the delivery was missed, contact the courier directly for redelivery. For additional help, the customer service team can provide further assistance.