What is the return policy?
Products must be in resalable condition with a receipt. Wear and tear may affect return eligibility.
How do I use a promo code?
Apply the code at checkout to receive your discount.
What payment methods are accepted?
Major credit and debit cards are accepted. Check the website for specific options.
Is there a time limit for returns?
No time limit for returns for members, but the product must meet return guidelines.
Can I exchange a product instead of returning it?
Yes, exchanges are allowed if the product is in resalable condition and stock is available.
How will I get my refund?
Refunds are issued back to your original payment method. The processing time may vary depending on your bank.
Are shipping fees refundable?
No, shipping fees are not refunded unless the return is due to a faulty or incorrect item.
Do I need to be a member to make returns?
No, you don’t need to be a member to return items. However, members may enjoy extra flexibility with returns.
Can I return an online purchase in-store?
Yes, you can return items bought online at any store location, as long as they meet the return conditions.
Does Decathlon offer a warranty on its products?
Yes, most Decathlon products come with a 2-year warranty against manufacturing defects, except for safety equipment. Keep your receipt or order details for any warranty claims.