How can tickets be cancelled or changed at Trip.com?
Yes, tickets can be changed or cancelled according to the booking's guidelines and conditions. Refer to the booking confirmation email or reservation page for the cancellation or change link. Detailed policy information is provided to guide you through the process.
How can Trip Coins be earned?
Trip Coins can be earned by making hotel reservations and purchasing flight tickets. Additional coins are awarded for leaving hotel reviews, writing reviews for tourist attractions, and posting vacation images from your trip moments. Engaging in these activities will help accumulate Trip Coins.
What perks come with Diamond Membership?
Diamond Membership at Trip.com offers up to 15% off on hotels and a bonus of up to 30% on Trip Coins. Members also enjoy a range of additional benefits. Achieve this highest tier by meeting the set expectations.
What happens if there is an error with my plane ticket booking on Trip.com?
If an error on Trip.com's part causes a failure in issuing your plane ticket, they will rebook the ticket at the original price paid, regardless of any price increases. This is part of their Price Guarantee service. Enjoy peace of mind knowing your booking is protected.
What if my confirmed hotel booking has no available room at check-in?
If a confirmed hotel booking has no room available at check-in, Trip.com will arrange a room of the same or higher class with the hotel. Additionally, you will be refunded three times the cost of the first night. This is covered under their guarantee programme.
How can I cancel or change my ticket?
Check your booking details for cancellation or change policies. Some tickets may be non-refundable or non-changeable. Requests can be made online using your account or booking email.
How do I book tickets for children and infants?
Infants under 2 years need infant tickets, while children aged 2–11 require child tickets. Some airlines may require direct booking for infants or children.
Can I change the name on my booking?
Yes, name corrections can be submitted in the Passenger Information section. Identification is required, and some airlines may charge a fee.
Will I get a refund if I cancel my ticket?
Refunds depend on the airline’s policy. If eligible, you can request online, though fees may apply. Customer service will confirm costs if needed.
What is the luggage allowance for my flight?
Baggage limits depend on the airline and ticket type. You can find details in your booking confirmation or contact customer support for assistance.