Can items be exchanged after purchase?
Exchanges are not available at the moment, but a new order can be placed while returning the original. Most items are eligible for returns within 90 days, except for worn, damaged, or non-returnable items. Free gifts may also be excluded.
Why might the refund amount differ from the original purchase price?
The refund amount may be lower due to deductions for sales taxes, shipping fees, used coupons, or credits. If it's not the first return for the order, an RM8.5 shipping fee will also be deducted.
What should be done if an order is taking longer to process?
Processing times can vary depending on the items in the order. Check the product pages for estimated delivery times or cancel slower-processing items for a refund to expedite shipping. RM10 credit is issued for late standard shipping orders.
How can shoppers contact Temu with questions about items?
Shoppers can message Temu anytime through the platform if they have questions about an item.
Are there any exceptions to the return policy?
Clothing that has been worn, washed, or has missing tags cannot be returned. Some non-returnable items and free gifts are also excluded.
What protection is offered for purchases?
The Temu Purchase Protection Program provides full refunds for items that do not arrive, arrive damaged, or are not as described.
What happens after checkout and payment?
An email confirmation is sent with the order details. Orders can also be viewed on the account page.
How can users check their order information?
Order details are available in the ‘Your orders’ section on the Temu app or website.
What if a user did not place an order showing up on their account?
First, check if a family member or friend used the account. Misspelled emails can also cause this. Suspected fraud should be addressed by changing the account password immediately.
How can the shipping status of an order be tracked?
Track the latest shipping status by visiting "Your orders" on the Temu app or website and clicking "Track" next to the order. This shows the shipping carrier, tracking number, and estimated delivery time.