How long does delivery take from Mr Porter?
Delivery typically takes 2-3 working days for orders to Taiwan, with standard charges applied.
Does Mr Porter provide refunds?
Refunds are processed within 10 business days after quality checks on returned items.
Are there discounts for students?
Yes, Mr Porter occasionally offers student discounts; always check for available promotions.
How can I track my order?
Customers can track orders via the link provided in the order confirmation email.
How do I create a return for my order?
You can create a return within 28 days of receiving your purchase. The process allows collection from your home, work, or another address. Items must be returned unused, in original condition, and with all Mr Porter and designer tags attached. Once arranged, a courier will collect the parcel, making the process convenient and straightforward.
What condition should returned items be in?
Items must be new, unused, and include original garment tags. Any returns that do not follow this policy may be declined and sent back. To avoid issues, make sure packaging, labels, and any accompanying items remain intact. This helps ensure a smooth approval of your return request.
What benefits does the Mr Porter Rewards Programme offer?
The Rewards Programme provides tier-based benefits based on annual spending. Members can enjoy early access to sales, brand collaborations, priority service, and a dedicated Personal Shopper. Rewards include welcome gifts, exclusive perks, and birthday treats. The more you shop, the more benefits you unlock within the tiers.
How can I join Mr Porter Rewards?
Joining is simple. Create an online account with Mr Porter. Once you sign up, your spending counts toward the Bronze, Silver, Gold, or EIP tiers automatically. You can view your benefits and track your progress by logging into your account. Membership is free and unlocks rewards based on annual purchases.
How is delivery signed for upon arrival?
Orders are insured against theft and accidental damage until someone signs for them. If no one is available, the courier will make two more delivery attempts. High-value items may require a signature even if the option was waived. Once signed for, responsibility for the parcel transfers to the recipient.
Can I waive the signature requirement at checkout?
Yes, customers can choose to waive the signature requirement during checkout. However, this means accepting full responsibility for loss or damage after delivery. This option provides flexibility but is not available for certain high-value purchases. Always review delivery preferences carefully before finalizing your order.