What is the return policy for Adidas products?
Adidas allows returns within 30 days of purchase. After 30 days, refunds are not available, but retailers can assist with repairs or replacements.
How long does it take for a refund to be processed?
Refunds for Cash on Delivery orders may take up to 48 hours. For digital payments, refunds usually take 4-5 days to appear in the customer’s account.
Does Adidas offer free shipping on orders?
Adidas offers free shipping on all orders, saving customers additional costs. Delivery times typically range from 4-5 business days, depending on the shipping location.
Can delivery and billing addresses be different?
Yes, delivery and billing addresses can be different. Just untick the box that says they’re the same.
Where can customers find their order number?
The order number is in the confirmation email. It may take up to five minutes to arrive. If it's not visible, check the spam or promotions folder.
How long before an order can be tracked online?
Tracking becomes active up to 24 hours after the shipment confirmation email is sent.
How does Adidas handle order cancellations?
You can cancel your order if the warehouse hasn’t started processing it. Contact Customer Services right away by email or phone to request a cancellation.
What payment methods does Adidas accept?
Adidas accepts payment options like Visa, Mastercard, American Express, and PayPal.
Can customers personalise their Adidas gear?
Yes, Adidas offers personalised products, including jerseys and shoes with custom names, numbers, and colours.
How can customers check the delivery time for their Adidas orders?
Customers can check the estimated delivery time by entering their delivery address pin code during checkout. Delivery times may vary based on location.