How does Farfetch handle shipping?
Farfetch processes all orders within seven working days. DHL Express, UPS Standard, and UPS Express Saver are the logistics partners offering delivery within 3-7 days. Orders above US$150 qualify for free delivery in Malaysia.
What is the refund policy for Click & Collect orders on Farfetch?
Click & Collect orders qualify for full refunds when returned within 14 days. No return fees or cancellation charges apply.
What should be done if an order contains faulty, missing, or incorrect items?
Customers can request a return within seven days of receiving the order if items are faulty, missing, or incorrect. Ensure the return is made within 14 days.
What is Farfetch’s cancellation policy?
Cancellation requests should be made as soon as possible if there are second thoughts about the order.
How can the status of an order be tracked?
Track your order by visiting ‘My Account’ on Farfetch. Select ‘Orders & Returns’ and enter the tracking number from the Return Label.
How can a return be scheduled on Farfetch?
To schedule a return, visit 'My Orders & Returns' on Farfetch. Choose 'By Courier' for doorstep pick-up or 'In-Store' to return at a Farfetch Partner or Doodle location. Pack the order in its original packaging with the order document.
How can an order be placed on Farfetch?
Orders can be placed online by adding products to the cart and completing the checkout process. Alternatively, orders can be placed over the phone by sharing the desired product details.
How can a new account be created on Farfetch?
To create a new account, visit Farfetch, click 'Log In' at the top-right corner, and choose to register with Facebook or manually enter the required details. Once registered, the account will be created successfully.
What does pre-order mean and how does it work?
Pre-ordering allows customers to secure upcoming items before they are officially released. Full payment is required at checkout to confirm the order. Once the item becomes available, an email is sent with the estimated delivery date. In some cases, brands or partner boutiques may allow cancellation before preparation begins.
How can I understand sizing, fit and material details?
Size conversion charts are available by selecting the Size Guide on the product page. The Size & Fit tab provides details about how the garment sits on the body, including cut and model measurements. Material composition and care instructions can be found under The Details tab. Together, these tools give a clearer idea of how the piece will look and feel.