How does the Farfetch ‘click and collect’ service work?
Customers can pick up their order from a Farfetch partner within 7 days. Collection is free if picked up from the same partner; otherwise, a fee may apply.
What is the Farfetch returns policy?
Items must be unworn, with tags intact, and returned within 14 days. Some items like beauty products, hosiery, and lingerie cannot be returned if opened.
What delivery options are available for Taiwan?
Farfetch offers standard and express delivery in Taiwan, with charges starting at US$150. Customers can also use free delivery codes for extra savings.
How can I refer a friend to Farfetch?
Refer a friend to earn 10% off your next order. Your friend also saves 10% on their first purchase by using your referral code.
Can I cancel or change my order after purchase?
Some items can be cancelled before preparation starts. To do this, log in to your account and go to the Orders & Returns section. If you shopped as a guest, enter your order details on the guest order page. You cannot add extra items to an existing order, but you can place a new order separately.
How can I return an item I purchased?
To return an item, sign in to your account and visit the Orders & Returns section. If you checked out as a guest, use the guest order details page instead. Choose the items you want to return and provide a reason for the return. You can either schedule a free courier collection or drop off the parcel at a partner store or courier point.
What steps should I follow when preparing a return?
Pack the items in the original packaging, including boxes or protective bags. Secure the return label to the outside of the parcel. If a return note was provided, place it on the package as instructed. The courier will need the Waybill Document, so keep a record of the Waybill Number to track your parcel.
When will I receive a refund for a return?
Refunds are processed once the brand or partner boutique confirms they received the item. It may take up to six days for returns to be checked and accepted. After approval, you will receive an email confirmation. The refund goes back to the original payment method and may take up to fourteen days, depending on the payment provider.
Why can prices be different for the same item?
Prices differ because items are sold by various partner boutiques worldwide. The seller's location and the delivery destination may influence the price shown. The same item might have different prices, whether at full price or on sale. Adding something to your basket or wishlist does not secure the price, so the most accurate price will always be shown at checkout.
What does it mean when an item is on pre-order?
Pre-order means you can reserve new season items before the official release. Full payment is taken at checkout for these items. When the product is ready to be shipped, you'll receive an email with the expected delivery date. This lets you reserve popular styles in advance.